Paying for a Scentolina order.

When an order is placed

Choosing a candle or hamper and continuing to pay sends you to Stripe Checkout. There is no manual review step. The order is placed only when Stripe confirms that payment succeeded. Until then, the order stays in your account as awaiting payment and nothing is charged.

Who takes the payment

Card and wallet payments are processed by Stripe. Scentolina does not see, store or have access to your full card number, CVC or wallet credentials. Stripe may also collect billing details, a shipping address and a phone number so the order can be fulfilled.

Stripe’s own terms and privacy notice apply to the payment page. Scentolina’s use of the information Stripe shares back (payment status, amount, shipping address) is described in our privacy notice.

Prices and currency

Listed prices are in Canadian dollars (CAD) before tax: $38 for a classic jar candle and $34 for a floating tea light set, unless a different amount is shown at checkout. A hamper is the sum of the candles you add, with a minimum of four. Applicable sales tax, GST, HST or VAT is calculated by Stripe Tax at checkout when Scentolina has an active tax registration for your location. The total Stripe displays is the amount charged.

Invoices

After a successful payment, Stripe creates a paid invoice for the order. A copy is emailed when receipts are enabled in Stripe, and a link is stored with the order in your Scentolina account.

Shipping

Checkout asks for a shipping address in Canada or the United States. Scentolina uses that address to send the order. If an address cannot be delivered to, Scentolina will contact you at the email on your account before making the candles.

Refunds and cancellations

Mood candles are mixed and, when you ask for it, finished with a personal message in the wax. Because of that, paid custom orders are not cancelled or refunded for a change of mind once payment has succeeded.

If a candle arrives damaged, incomplete or materially different from what you paid for, email scentolina@gmail.com within 14 days of delivery with your order number and photos. We will repair, replace or refund that order at Scentolina’s discretion.

If Stripe shows a successful payment but the website still says awaiting payment, contact us with the Stripe receipt. We will match it to your order and mark it paid.

Failed or abandoned checkout

If you leave Stripe without paying, or a card is declined, the order remains unpaid in My account. You can pay later from that page. Unpaid orders are not made or shipped.

Questions

For payment, refund or fulfilment questions, contact scentolina@gmail.com and include your order number. Related pages: Terms and Privacy.